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Refund Policy

Refund Policy – Urban Concept by Phil

1. 

General Policy

 

 

At Urban Concept by Phil, we strive to provide exceptional services and products.

Because of the nature of our work, all services rendered are non-refundable.

If you are not fully satisfied, please let us know during your appointment so we can make reasonable adjustments.

 

 

2. 

Service Refunds

 

 

  • Hair Services: We do not issue cash refunds once a service has been performed.

  • If you experience concerns about a service, please contact us within 7 days of your appointment for a complimentary adjustment, subject to evaluation.

  • Adjustments must be scheduled within 14 days of the original appointment.

 

 

 

3. 

Packages & Memberships

 

 

  • All packages and memberships are non-refundable and non-transferable once purchased.

  • Sessions included in packages must be used within the specified validity period.

 

 

 

4. 

Retail Products

 

 

  • Products may be exchanged or refunded only if unopened, unused, and in original packaging, within 7 days of purchase.

  • Opened or used products are non-refundable.

 

 

 

5. 

Gift Cards

 

 

  • Gift cards are non-refundable and cannot be exchanged for cash.

  • They may be used exclusively for services and retail products at Urban Concept by Phil.

 

 

 

6. 

Online Purchases

 

 

For products purchased through our website or booking platform:

 

  • Refunds will be processed back to the original method of payment once the returned product is received and inspected.

  • Shipping costs are non-refundable.

 

 

 

7. 

Contact Information

 

 

For questions regarding this policy or to request a product return, please contact us:

📧 Email: contact@urbanconceptbyphil.com

📍 Address: 1150 Silverado Street, La Jolla, San Diego, CA 92037

📞 Phone: [novo número de contato]

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

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